Shipping policy

Shipping

All orders are packed and shipped from Brisbane, Australia.

We aim to dispatch orders within 1–3 business days. Australian orders are shipped via Australia Post and tracking will be provided by email once your order is on its way.

Delivery times vary depending on your location and the shipping service selected at checkout.

New Zealand orders are shipped from Australia and may take longer to arrive due to customs processing.

If you have any questions about your order or it hasn’t arrived as expected, please contact us at hello@smalllot.com.au.

New Zealand Orders

International orders may be subject to local duties, taxes or customs charges. Any applicable charges are the responsibility of the customer and are determined by the destination country.

Lost or Damaged Orders

If your order is lost in transit or arrives damaged, please contact us at hello@smalllot.com.au with your order number and we’ll help resolve the issue.